Privacy and Cookie Policy

Privacy Policy

We are committed to protecting the privacy of our customers while at the same time providing a personalised and valuable service. While it is important for us to collect personal information about you all such information will be collected with your consent.

Anonymous Information
This type of information cannot be linked to an individual customer. We may use a “cookie” or your IP Address to recognise your computer via our website. Cookies are small pieces of information that are stored by your browser on your hard drive. They are perfectly safe and do not contain any personally identifying information. We use this information to track overall site usage patterns and statistics.

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. To find out how to enable/disable cookies see www.allaboutcookies.org

We may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third parties, but these statistics will not contain any information about you from which you could be identified.

Personally Identifiable Information
As part of the registration process when you order from Balance Box, we ask for basic information about you, including your name, telephone number, email and delivery address as well as a range of information relating to your dietary needs. This information is needed to be able to process your order and to correctly deliver to you. We will also pass your address and telephone number to our delivery team so that they can call if there are specific instructions to do so. We may also ask for some optional demographic information that we use to understand who our customers are and what you want. This information enables us to make ongoing changes to our services so that we can improve our products and services and match them to your needs and desires. When you subscribe, you will be subscribed to receive our email newsletter, but you will be able to unsubscribe from this if you prefer. We may also use your information occasionally to notify you about our new services and products, including those relating to The Pure Package, to make recommendations to you and advise you of special offers we think you may be interested in. From time to time we may send you an email or postal survey asking for more detailed information, in exchange for entering you into a competition or promotion. When you enter a lucky draw or other promotion, we may ask for your name, address and email address so we can administer the competition and notify winners.

Information about you will only be shared or transferred to carefully selected companies or trusted partners with your consent, or unless we are instructed to do so by a recognised legal authority.

Third Party Sites
This website contains links to other web sites. Please be notified that we cannot be held responsible for the privacy practices of other websites. We encourage all visitors to be aware and read the privacy statements of each and every website that collects personally identifiable information.

Privacy Statement Changes
The Pure Package may change this privacy statement at any time. You are advised to read this statement each and every time so that you are satisfied with the privacy conditions under which you provide The Pure Package with your personal information.

UK Data Protection Act 1998
The Government of the United Kingdom passed a Data Protection Act in 1998. The Pure Package is bound to comply with the principles of good practice in the processing of personal data. Details of Data Protection registration may be found on their website www.dpr.gov.uk

Retention of Records
We will keep Personal Information only as long as it is necessary, including for the purposes of updating the product or services or as required by law.

When the Personal Information is no longer required, it will be destroyed either by shredding or other approved destruction methods to prevent unauthorized parties from gaining access to the information during and after the process.

We will safeguard information in our custody.

We have developed and will maintain security procedures to safeguard Personal Information against loss, theft, copying, and unauthorised disclosure, use or modification. Access to Personal Information is restricted to employees and authorised service providers who need it to perform their work.

Credit and Debit Card Information:
We need your credit or debit card information (card number, expiry date, billing address & postcode, name on card & CSV number) to process your payments. All such information will only be transmitted using secure servers. We will not use this information for any purpose other than to process your payments. Your CSV number will not be stored once payment has been successful.

Can You Stop us from Collecting this Information?
Yes – you will be free to purchase from us even if you choose not to supply any more information than that required to process and deliver your order: If you wish to stop us from sending you emails, please let us know by sending an email to us. We will stop doing so immediately and without question.

Your Consent
By placing an order with us and/or by using the website, you consent to the collection and use of your information by us. All changes to our privacy policy will be updated on the website and/or posted to you so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. You can enquire about the information that you have given us by contacting us.

 

Cookie Policy

Cookies and how they benefit you
Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

  • Make our website work as you’d expect
  • Improve the speed/security of the site
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass personally identifiable data to third parties

You can learn more about all the cookies we use below.

Granting us permission to use cookies
If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

More about our Cookies – Website Function Cookies

Our own cookies
We use cookies to make our website work including:

  • Making our shopping basket and checkout work
  • Allowing you to add comments to our site

There is no way to prevent these cookies being set other than to not use our site.

Anonymous Visitor Statistics Cookies
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

We use:

Advertising Cookies
Cookies are widely used in online advertising. Neither us, advertisers or our advertising partners can gain personally identifiable information from these cookies.

You can learn more about online advertising at http://www.youronlinechoices.com. You can opt-out of almost all advertising cookies at http://www.youronlinechoices.com/uk/your-ad-choices although we would prefer that you didn’t as ultimately adverts help keep much of the internet free. It is also worth noting that opting out of advertising cookies will not mean you won’t see adverts, just simply that they won’t be tailored to you any longer.

We use:

  • DoubleClick – owned by Google
  • Admeld
  • Right Media owned by Yahoo!

Re-marketing Cookies
You may notice that sometimes after visiting a site you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves pay for these adverts. The technology to do this is made possible by cookies and as such we may place a so called “remarketing cookie” during your visit. We use these adverts to offer special offers etc to encourage you to come back to our site. Don’t worry we are unable to proactively reach out to you as the whole process is entirely anonymised. You can opt out of these cookies at anytime as explained above.

Affiliate Cookies
We have a number of partners who promote our service on a success-only basis (i.e. instead of paying for advertising, we pay them commissions on sales). Cookies are required to allow us to reward these partners and these cookies are usually provided by specialist companies (known as affiliate networks). Neither us, the networks, or the partner advertising or recommending our services are able to identify you personally. We ask you to support us by allowing these cookies which ultimately help us to offer you the service we do at the price we do. Our affiliate cookies are provided by:

Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites

It may be that you concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.