FAQs

We do! We take all the stress away from deciding. Our team of chefs, experienced nutritionists and dietary experts combine science and research with innovative cooking to create balanced meals that keep you feeling energised, strong and happy in your body.

At breakfast you can expect to receive a variety of yummy home-made muesli’s, nut butters with fresh fruit and rye bread, smoked salmon and avocado to name a few, lunch is typically a salad or a soup served with lots of veggies and protein, and dinner is always something more substantial such as one of our delicious curries, quinoa risottos or simple baked fish with steamed veggies. You will also get 2 snacks for each day – you really won’t need to go near the shops!

Our plans don’t contain any wheat, pork or shellfish as a whole ingredient but might contain traces. But don’t worry! We don’t believe in neglecting any of the main food groups in our Balance Box dishes and we firmly believe that a diet made up of fats, protein and carbs is key to happy, healthy sustainable results. Click here to see a sample menu.

Booking in for a subscription of Balance Box will definitely get you the best price – Link to prices section of ‘how it works’ – (this still needs to be put in), were you sign up for a minimum of 4 weeks of deliveries. This doesn’t have to be for a full week of deliveries, you can join our subscription service and opt to receive just a 4-day box each week or just a 3-day box each week. The cost works out from £22.99 to £27.99 per day for your box depending on what portion size you choose.

When you sign up to our subscription service, a repeat payment will be taken every 4 weeks (for the next 4 weeks’ worth of boxes) – this is normally taken on a Monday. You can cancel your repeat payment at any time after the minimum term, as long as you tell us by midnight on the Sunday (day before we take your payment). The minimum term for this is 4 weeks, however if you order multiple boxes and need to pop a box on hold that’s no problem – Pre-paid boxes are valid for 1 year from the date of purchase.

Staying on track with your healthy eating can be hard. With so much conflicting nutrition information, poor dietary advice and quick-fix promises, it can all be truly overwhelming. The good news is that you don’t have to risk your health in order to achieve your weight loss target. With Balance Box, you get delicious, ready-made food delivered straight to your door. Each day has its own nutritionally-balanced and calorie-controlled healthy eating plan designed by our expert nutritionists, helping you lose weight the easy (and tasty) way.

One of the most important things will be to stay consistent. Creating a consistent behaviour when it comes to your diet will help create healthy habits and in turn, help you keep your results in the long term. Deviating from your plan can easily make you go ‘off-track’ and it can undo all your hard work. We are here to help you!

At Balance Box we believe leading a healthy lifestyle is all about balance, this is why we also provide a 3 day box and a 4 day box in case this arrangement works better for you, however, for best results, we do recommend doing the ‘full week’ plan.

We have two delivery structures based on where you live:

LONDON CLIENTS:

We’ll deliver your box like old fashioned milk bottles and have no intention of disturbing you – the box will be sitting on your doorstep (or wherever you ask us to leave it), ready for when you wake up meaning you can tuck straight into your healthy breakfast!
Your 4-day box will be delivered on a Monday morning by 6:30am.
Your 3-day box will be delivered on a Friday morning by 6:30am.

NATIONWIDE CLIENTS:

Our couriers deliver during the day between 8:00am and 17:30pm.
Don’t worry if you’re not going to be in during these hours, we can organise for the courier to leave the box in your designated safe spot, such as a porch or side entrance. If you need your box by a certain time, just say – We can organise a pre-9 or pre-12 delivery for a small fee (Please note this may not be available to all postcodes).
|Your 3-day box will be delivered on a Tuesday.
Your 4-day box will be delivered on a Friday.
Our boxes are designed to stay cool with the use of insulated liners which are packed up with lots of ice so that your food stays fresh for when you return home that evening, however it is important that you refrigerate your food as soon as possible so that it keeps this way.

The easiest way to order your Balance Box delivery via our website – just choose the menu plan you want, portion size and how often you want it and we’ll do all the rest. Visit our start now page and see how easy it is! Alternatively, you can give us a call on 0333 123 0818 and one of our experienced client managers can answer any questions and even sign you up over the phone.

To see our full price breakdown, click here.

If you sign up to receive the Balance Box “Subscription Plan” – so for 4 weeks or more, you will receive the discounted rate of £22.99/day for our Lighter Menu Plan (1200 calories) and £27.99/day for our Market Menu Plan (1800 calories).

Alternatively, a ‘One Off Box’ comes to £26.99/day for our Lighter Menu Plan and £32.99/day for our Market Menu Plan.

Please note there is a delivery charge of £4.95 per delivery on all orders outside of London.

Yes, we do offer a subscription service and this is the best value way to order. You can either use this for meals every day or opt to receive just a 4-day box each week or just a 3-day box each week. The minimum term for this is 4 weeks.

If you need to pop your deliveries on hold that’s no problem – just let us know a week before the delivery was due. Pre-paid boxes are valid for 1 year from the date of purchase.

When you sign up to our subscription service, a repeat payment will be taken every 4 weeks (for the next 4 weeks’ worth of boxes) – this is normally taken on a Monday a week in advance. You can cancel your repeat payment at any time after the minimum term, as long as you tell us before we take payment.
If you do not cancel your subscription, the repeat payment will automatically be taken on the Monday the week before your last box is due to finish, for the next 4 weeks of food.

If you do not cancel your subscription, the repeat payment will automatically be taken on the Monday the week before your last box is due to finish, for the next 4 weeks of food. You can cancel your subscription by emailing us at hello@balancebox.com or giving us a call on 0333 123 0818. View T&C’s here.

Lots of yummy portion-controlled pots, full of goodness, designed to help you lose weight.

You will receive breakfast, lunch, dinner, a fruit snack with nuts or seeds and a home-made snack bar for each day. We also provide menus with refrigeration and heating instructions and icepacks to keep your food at the correct temperature during delivery.

London Clients:
Our 4-day boxes contain food for Monday, Tuesday, Wednesday and Thursday.
Our 3-day boxes contain food for Friday, Saturday and Sunday.

Nationwide Clients:
Our 3-day boxes contain food for Tuesday (starting with dinner), Wednesday and Thursday as well as Friday’s breakfast and lunch.
Our 4-day boxes contain food for Friday (starting with dinner), Saturday, Sunday and Monday as well as Tuesday’s breakfast and lunch.

It’s always worth checking, please give us a call on 0333 123 0818 or drop us an email and we might just be able to start your program sooner. Our chefs order all fresh ingredients based on number of orders but sometimes we have spare.

If you have a specific allergy to a food or food group, please call us on 0333 123 0818 to discuss – you never know – we might not use the ingredient that you are allergic too.

Alternatively, our sister company – The Pure Package can cater for food allergies as well as any dislikes. Please visit for more information – https://www.purepackage.com/.

Our plans don’t contain many things that are commonly avoided including offal, bones or any wheat, pork and shellfish (we can’t 100% guarantee that your food will be free of trace elements) or anything you would consider a pet like a rabbit. We ethically source all our ingredients and avoid any unnecessary preservatives or additives. We believe in fresh natural ingredients.

We don’t believe in neglecting any of the main food groups in our Balance Box dishes – and firmly believe that a diet that includes of healthy fats, lean protein and complex carbs is key to happy, healthy sustainable results. Click here to see a sample menu.

Our Free-From Box is free-from wheat, gluten, fish, meat and cow’s dairy. However please note that this box does contain lactose from goats and sheep’s products and as it is prepared in the same kitchens there maybe traces of common allergens.

(Please note that unfortunately we can’t guarantee there won’t be a trace of one of these ingredients in your box).

We aim to please and do our best to deliver delicious dishes full of variety. We would love it if you gave all our dishes a try as who knows – we may have the power to turn you! Our 3-day or 4-day box could be the perfect box to try as an initial taster.

However, if you are set against broccoli or another ingredient that you receive we suggest that you supplement that ingredient or meal with something else yourself, perhaps another vegetable. Balance Box has a set menu so unfortunately, we’re not able to make any personal changes.
Finally you can always sign up to our big sister, The Pure Package, where you will be able to make changes to suit your food preferences and personalise your programme.

We don’t use any unnecessary artificial additives or preservatives.
We believe in fresh natural ingredients.

You will be amazed at how much food you receive in our boxes, even on the 1200 calorie plan! Once you start eating healthier and reduce the amount of unhealthy calorie-rich foods, you can bulk up your plate with other delicious foods that will keep you fuller for longer. Our clients are always surprised to find how satisfied they feel! However, if you don’t feel satisfied, you can either increase your portion to the Market plan so that you receive larger portions, or if you prefer, you could eat an extra portion of raw fruit or vegetables (around 100-120g) with a small handful of raw nuts or seeds.

All our dinner meals are designed to be heated and yes, this can be done in a microwave – please follow the instructions found on your menu. Alternatively, you can transfer the contents of the pot to an oven proof dish, cover it with foil and place in the oven for 20-25mins.

Some breakfasts and lunches are really yummy heated up (especially in the winter) and we will highlight which ones we suggest heating on your menu, but these can enjoyed cold if you don’t have access to a microwave or oven.

If you have signed up to our subscription plan and live in London (or within the M25), we will happily pick up the boxes, insulation, icepacks etc when we next deliver. Simply leave out in your designated delivery spot and we will take it away and replace it with a full box of food.

Unfortunately, we are unable to pick up the boxes for our nationwide clients, however, all our boxes, pots and menus are recyclable. The insulation is also recyclable, and our icepacks are re-usable.

Can you tell that we really do care about the world we live in!

So long as you meet our deadlines you can cancel your subscription at any time, and we can simply pop any remaining undelivered boxes on hold to deliver later, that’s no problem.

Pre-paid boxes are valid for 1 year from the date of purchase. If you would like a refund for any remaining boxes, we can do this however we will only be able to refund you 50% of the remaining value.

View T&C’s here

We give you plenty of time to use them up. Pre-paid boxes are valid for 1 year from the date of purchase.

Yes, provide us with the alternative address details at least two working days before we are due to make the delivery and we can organise that for you, it’s no problem.

Balance Box Offers and Competitions Terms and Conditions:

  • One offer and competition entry per person
  • Offer and Competition entries cannot be used in conjunction with any other offer
  • Offer and Competition to be redeemed via our website or through one of our client managers
  • Competition prize cannot be exchanged for cash
  • Please check the specific offer/ competition for expiry date

We advise you to drink plenty of water (around 1.5 to 2 litres each day) and herbal teas instead of juice or fizzy drinks. To get the best results while receiving our food, we advise that you avoid alcohol and sugary drinks.

As long as you give us the correct notice (please see below), we can reschedule your deliveries around your holiday or if you simply want to have a break we can pop your deliveries on hold, pre-paid boxes are valid for 1 year from the date of purchase.

Deadlines for Cancelling or changing a delivery

London:

Sunday at midnight for the following Friday delivery

Tuesday at midnight for the following Monday delivery

Outside of London:

Sunday at midnight for the following Friday delivery

Tuesday at midnight for the following Tuesday delivery

It’s important to us that all of our meat is ethically sourced, our seafood comes from sustainable stocks, we don’t use any unnecessary preservatives or additives and we source locally and organically where appropriate. We believe that our wealth of knowledge and expertise combined with our strong ethics and high integrity means that Balance Box clients can enjoy superior, nutritionally – balanced dining.

The pots are all labelled by day and meal, for example – Monday Lunch, and we do recommend eating them on the days and times specified.

This very much depends on the individual. Some of our clients see results straight away, whilst others see a more gradual change. We recommend rather than focussing too much on the scales, try and focus on how you feel and how you feel in your clothes.

We offer a variety of plans including our Classic plan, Vegetarian plan, Pescatarian plan and Free-From plan, click here to find out more.

We deliver to mainland UK postcodes excluding Northern Ireland, Channel Islands, Isle of Man, and the Scottish Highlands, Islands and some other areas we can’t due to the restriction of our out of London couriers (sorry).

We’ll deliver straight to your front door or designated safe spot such as a porch, side entrance or even a garden shed!

If you live in London (we use our own team of delivery drivers) and you live in a flat or apartment, we can deliver to your apartment door if you send us a spare key to your building, we will keep the key safe and return it to you when you’ve finished your Balance Box plan.