Balance Box: Update on COVID-19

At this point in time, COVID-19 has not impacted on the service we provide to you. We continue to deliver healthy balanced meals nationwide. However, we want to let you know the steps we have in place to ensure that we can continue to deliver Balance Box.


The safety of our customers and staff is our top priority

The NHS states that it is very unlikely that coronavirus can be spread through food and packaging. We continue to follow the strictest food safety guidelines and maintain our 5* rating and all of our staff are up to date with the latest guidance on hygiene, travel and health and safety. You can rest assured that your meals are being prepared in a safe and hygienic environment.


However, we want to share with you some of the additional processes we have put in place to continue delivering Balance Box to you whilst prioritising the safety of our customers and staff.


  • We have increased our health and safety checks and introduced additional sanitation procedures across all areas of the business.
  • We are conducting nightly deep cleans of all kitchen and packaging areas
  • We are continuing to monitor and adapt our procedures to comply with the latest health and safety advice.
  • No signature is required. We already follow a non-contact delivery initiative, giving you peace of mind while protecting our delivery drivers.


Be assured that the safety of our customers and staff is our top priority. We will let you know of any further updates.


Please do contact us if we can help you or someone you know. If you have any questions or concerns our nurture team is still available 8 am – 4.30 pm Monday to Friday via email or phone to support you.


It’s more important than ever that we support each other during these uncertain times. We’re humbled by the acts of kindness that we are seeing so we’re inviting you to nominate your hero to receive a complimentary Balance Box.


Stay safe,
Jenny and the Balance Box team